FAQ
Frequently Asked Questions
Is Support included in SysCo products?
Yes. SysCo products include an integrated HelpDesk system that allows users to open support tickets directly from the software. When submitting a ticket, users can provide contextual information, screenshots and useful references to help the support team understand the issue more quickly and manage the request more effectively.
Is AI integrated into SysCo products?
Yes. SysCo products include an AI chatbot designed to support users during daily operations. The chatbot helps users find information and guidance by consulting the official product manuals and available documentation. SysCo is also studying further AI integrations to progressively extend user support, automation and operational assistance.
How can SysCo products connect with my existing systems?
SysCo modules are designed with standard APIs that allow integration with third-party systems. This makes it possible to exchange data with existing operational, technical or corporate platforms, depending on the customer’s architecture and project scope. The technologies used by SysCo provide flexibility to connect different systems and support integrated digital workflows.
What railway safety expertise does SysCo have?
SysCo combines software development expertise with strong railway domain knowledge. The team includes professionals with long-standing experience in the railway sector, including people who have worked on safety, operations, training and Safety Management System processes. This allows SysCo to support customers not only from a technical point of view, but also in understanding operational and regulatory needs.
Are SysCo products provided as SaaS?
Yes. SysCo products are provided through a SaaS model, allowing users to access the software through the internet without local installation. This enables railway undertakings to use the applications from connected devices while relying on a centralized, scalable and maintained software environment.
Can SysCo products be adapted to company-specific processes?
Yes. SysCo products are designed to combine standard software modules with customer-specific configuration where needed. During the project, SysCo analyses the customer’s processes, data sources and operational requirements to configure the solution in a way that supports the company’s actual needs while keeping the benefits of a structured SaaS platform.
Can SysCo products be used by different departments?
Yes. SysCo products are designed to support different user profiles and departments within a railway undertaking. Depending on the module, users may include safety managers, operations teams, instructors, back-office staff, drivers, auditors, technical departments and management. Roles and permissions can be configured according to the organization’s needs.
Can users access SysCo products from different devices?
Yes. SysCo products are web-based and can be accessed from connected devices using standard web technologies. Where applicable, Progressive Web Application principles can support cross-platform use without requiring traditional app distribution, helping users access the software more easily across desktop and mobile environments.